Digital Marketing

Making your marketing team more efficient

Making your marketing team more efficient

2014-04-15

Marketing teams need to work efficiently and effectively to create success. From equipping your sales teams with the right tools, to tips on how to distribute campaign content easily, read here how Box is helping clients maximise their marketing efficiency.

Putting your sales team on iPads — a Telefonica case study

Putting your sales team on iPads — a Telefonica case study

2014-04-15

When Charlie, head of planning at O2 Media, needed a mobile app that would empower his sales team with iPads, he was concerned about security. Charlie had hired Golden Gekko Ltd to develop the app, but he was also worried whether it had enough time to create an application with a truly robust file-sharing solution.

Box was the answer to both of these issues: Charlie got an app that empowered the sales team with iPads while providing reassuring security; and Golden Gekko developed a powerful application much faster than it had ever imagined. Read how here.

21 questions you need to know when considering cross-channel marketing

21 questions you need to know when considering cross-channel marketing

2014-03-20

Download our guide and learn how to effectively implement a truly optimised cross-channel marketing programme. The guide will help you to understand:

- The rationales for a cross-channel marketing programme
- The path to implementation
- The top must-ask questions for your platform vendor

Marketing Perspectives 2014: the revolution will be digital

Marketing Perspectives 2014: the revolution will be digital

2014-03-20

Which is the only media channel that marketers are using more heavily? And which area of marketing do marketers feel least confident about? Which disruptive forces are worrying marketers most? Find out in this year's must-read report, 'Marketing Perspectives 2014: the revolution will be digital'.

Adobe Social Intelligence Report

Adobe Social Intelligence Report

2014-03-06

Social media is rising beyond just likes and retweets. Social media continues to shape the digital marketplace with how brands can engage their consumers. Whether it's through a sponsored link on Twitter, an inline ad with Facebook or a retail placement on Pinterest, an understanding of the current trends will go a long way to producing a successful social media marketing campaign.

White paper

Five tenets of modern marketing — marketing technology

Five tenets of modern marketing — marketing technology

2014-03-06

How modern is your marketing? Based on research with hundreds of marketers, Eloqua has identified the five tenants of what it takes to thrive in the modern world. These include: targeting, engagement, conversion, analytics, and technology. Learn about the five tenets and things such as Digital Body Language, sales integration, and using real-time data to improve marketing campaign results.

Turn Advertising Intelligence Index — February 2014

Turn Advertising Intelligence Index — February 2014

2014-03-05

The Turn Advertising Intelligence Index is a new report that looks at programmatic from the angle of competition levels. With advertiser categories such as arts and entertainment and telecom becoming up to 60 per cent more competitive, the report offers marketers insights about when, where, and how to use digital advertising to best reach valuable audiences in highly competitive industry categories.

The new school marketer's guide to email deliverability

The new school marketer's guide to email deliverability

2014-03-04

Authentication. Whitelists. Spam complaints. Gmail. Metrics and more metrics. Ensuring email deliverability is harder than it sounds in today’s complex technical landscape. Make sure that your team has all the nitty-gritty know-how you need to get your best messages into inboxes – and to protect your sender reputation.
Get insight into:
• Onboarding guidelines to warm up your IP address and nail authentication
• Success secrets for every step, from acquisition to inactivity and beyond
• Need-to-know metrics including bounce rates, spam complaints and more
• Specialised tips for Gmail success and international delivery

Six steps to unlock the value of ratings and reviews

Six steps to unlock the value of ratings and reviews

2014-03-04

'Consumers trust reviews 12 times more than they trust brand advertising' — eMarketer 2010

Despite the undisputed power of ratings and reviews, many online brands and retailers are still dramatically under-exploiting this critical asset. They use simple software plug-ins to collect and display reviews — an incredibly passive approach to such an important activity.

Learn how to make the most of this asset. In this white paper, you will discover:

-The role of ratings and reviews
-How they are strategic asset
-How to use review content to boost web traffic
-Why you should tap into a review network

The Conversation Index Volume 6: what are relationships made of?

The Conversation Index Volume 6: what are relationships made of?

2014-03-04

Commercial relationships are so much more than a series of transactions between seller and buyer. At their best, they are experiences built on trust, dialogue, mutual interest, collaboration, and shared moments in time. We think the best social technologies help make experiences such as shopping more human.

In The Conversation Index Volume 6, we look at one of the most important dimensions of human and commercial relationships: responsiveness:

-How do responses to feedback — especially critical feedback — change the way consumers feel about products, brands, and sellers?
-What do the most helpful responses have in common, and who typically provides them?
-In which product categories are consumers reaching out to businesses, and how can these response opportunities be detected at scale?

Following analysis of more than100,000 reviews and a survey of 1,600 adults, find out the answers to these questions in this white paper.

The road to viewability: it's a new era of accountability for vendors, publishers, and advertisers

The road to viewability: it's a new era of accountability for vendors, publishers, and advertisers

2014-03-03

Viewability represents a step change in accountability for all members of the online advertising ecosystem. Now that advertisers can verify whether their ads are being seen, publishers continue to work on creating viewable inventory, and media vendors are rushing to create solutions that increase viewability.

In order to understand the state of viewability today, Quantcast studied and evaluated more than 100 million impressions across 35 campaigns and six exchanges from August to October 2013.

This paper will share the findings from these studies, and cover four steps advertisers can take to incorporate viewability into their campaigns.

Five problems marketers face today

Five problems marketers face today

2014-03-04

Today, marketers face many challenges, and often have to do more with
less. Here are some of the top challenges marketers face today and how
they solve these problems within their organisation.

White paper

Online gaming — how to convert an engaged audience

Online gaming — how to convert an engaged audience

2014-02-27

The popularity of casual games, coupled with the growth of the internet and internet-enabled devices, means gaming is now part of our everyday lives. With more than 700 million men, women and children playing online games globally, this represents a huge opportunity for advertisers. Spil Games’ State of Online Gaming Report reveals the figures.

Innovations in digital and mobile marketing

Innovations in digital and mobile marketing

2014-02-26

The HBR Insight Centre highlights emerging thinking around today’s most important business ideas. In this Insight Centre, we’ll explore smart new ideas from companies pushing the boundaries of digital and mobile marketing.

Five tenets of modern marketing — analytics

Five tenets of modern marketing — analytics

2014-02-20

How modern is your marketing? Based on research with hundreds of marketers, Eloqua has identified the five tenets of what it takes to thrive in the modern world. These are: targeting, engagement, conversion, analytics and technology. Learn about the five tenets and things such as Digital Body Language, sales integration and using real-time data to improve marketing campaign results.

Why true personalisation is critical to your business

Why true personalisation is critical to your business

2014-02-12

Eighty-four per cent of consumers won’t buy from businesses that don’t understand their preferences and don’t treat them as individuals. However, basic personalisation is not enough. Discover what true personalisation means for different industries, and learn how businesses like yours are delivering truly personal, multi-channel experiences that increase conversions, revenue and loyalty.

Five tenets of modern marketing — conversion

Five tenets of modern marketing — conversion

2014-02-12

How modern is your marketing? Based on research with hundreds of marketers, Eloqua has identified the five tenets of what it takes to thrive in the modern world. These are: targeting, engagement, conversion, analytics and technology. Learn about the five tenets and things such as Digital Body Language, sales integration and using real-time data to improve marketing campaign results.

The single marketing view of the customer

The single marketing view of the customer

2014-02-06

A single marketing view of the customer is not a new concept. Every marketer longs for a more comprehensive and robust approach to centralising customer data and making it actionable in marketing campaigns. But as Einstein once said: “In theory, theory and practice are the same. In practice, they are not.” Despite the overwhelming desire to establish a more robust approach to customer data accessibility, marketers struggle with fragmented customer technologies, legacy applications, channel proliferation and data silos. Perhaps it’s time to rethink the model for making holistic customer data actionable. Customer expectations have never been more demanding; therefore, it’s imperative that marketers embrace new tactics for building lifelong customer relationships. This white paper explores how leading organisations are establishing a single marketing view of the customer and covers the steps necessary to evolve from a succession of impersonal outbound communications to a true cross-channel conversation with customers.

How to succeed as a multi-channel retailer in 2014

How to succeed as a multi-channel retailer in 2014

2014-01-31

Today’s consumer demands a lot. They’re shopping in more places, across more devices, and expect a connected, personalised experience — wherever they’re accessing your brand. Retailers must get smart about how they interact with consumers across the customer journey. Are you optimised to engage customers in 2014?

Bazaarvoice is the leader in helping the world’s leading brands bring the voice of the customer to the centre of business strategy. In our free download, 'How To Succeed as a Multi-Channel Retailer in 2014', we’ll share insights to help your business:

- Enhance the customer experience with data-driven personalisation
- Accelerate the purchase cycle with a holistic, omni-channel customer approach
- Reach more customers through optimised mobile touch points

Download the new, free white paper today to ensure that your company is ready to address shifting customer needs in 2014, and drive more sales.

5 tenets of modern marketing — engagement

5 tenets of modern marketing — engagement

2014-01-31

How modern is your marketing? Based on research with hundreds of marketers, Eloqua has identified the five tenants of what it takes to thrive in the modern world. These include: targeting; engagement; conversion; analytics; and technology. Learn about the five tenets and things such as Digital Body Language, sales integration, and using real-time data to improve marketing campaign results.

Seven questions every advertiser should ask about ad performance: analyse your full funnel campaign performance

Seven questions every advertiser should ask about ad performance: analyse your full funnel campaign performance

2014-01-15

With tons of data available throughout the customer journey, it’s important for advertisers to know which metrics will help them determine their online ad effectiveness.

Evaluate your own performance with these simple questions every advertiser should ask.

Download it and:
• Learn the ad terminology needed to understand campaigns from start to finish
• Determine where and if you need retargeting
• Gather key insights and maximise campaign ROI

Return on responsive web design

Return on responsive web design

2014-01-15

From web-enabled wristwatches to high-resolution tablets, new mobile devices are popping up all the time, and customers expect your content to work flawlessly and look great across all of them.

But that doesn't mean you have to keep reinventing your digital assets for every new innovation. Responsive design can help.

White paper

Five tenets of modern marketing – targeting

Five tenets of modern marketing – targeting

2014-01-13

How modern is your marketing? Based on research with hundreds of marketers, Eloqua has identified the five tenets of what it takes to thrive in the modern world. These include: targeting; engagement; conversion; analytics; and technology.

Learn about the five tenets and things such as Digital Body Language, sales integration, and using real-time data to improve marketing campaign results.

What consumers love and hate about your website

What consumers love and hate about your website

2013-12-18

Traditional methods for measuring user experience range from usability testing to ‘tell us what you think’ surveys, which pop up as you enter a site. A more recent methodology, which combines the best features of both, is website mystery shopping. Under this method, samples of profiled mystery shoppers are tasked with evaluating a website, as if bona fide visitors, rating the site on a series of KPIs, from first impressions to navigation, and providing in the process vital anecdotal feedback about their experience.

The real value of website mystery shopping, however, lies in its ability to compare results between sites. On a typical survey, up to 10 websites in a specific category are evaluated by several hundred mystery shoppers, the results providing vital evidence as to which site is considered ‘best in class’ and why.

So what do consumers love and hate about websites? Our research shows that they love sites with simple designs, straightforward layouts, clear headings and tabs. By contrast, they hate cluttered sites with information overload, garish colours and unexpected charges.

Plan your digital marketing mix for 2014

Plan your digital marketing mix for 2014

2013-11-18

In 2014, we see search, social, PR, data and mobile become linked, connected and customer-centric. We’ll be able to automate certain tasks, but we’ll still need to create human connections that make our brands stand out to our customers. Experts and leading brands are already making these opportunities happen. For this guide, we joined forces with several of them to help us explore 2014’s marketing landscape so that you can budget, plan and succeed.

Mobile apps: the route to next-gen mobile consumer engagement

Mobile apps: the route to next-gen mobile consumer engagement

2013-11-15

Understand more about the mobile app industry and how your brand needs to focus its efforts in order to meet the expectations of app users across the globe. App downloads are expected to reach 268 billion per annum by the end of 2017, and smartphone users are now far more prone to use an app than mobile web; proving that apps are vital to any successful marketing channel.

The Quantcast Display Play-By-Play

The Quantcast Display Play-By-Play

2013-11-14

Over the past few years, we've seen advertisers increase their display ad spend to reach more customers online where they spend the majority of their time.

In an industry that is constantly innovating, we know the challenge to achieve higher performance goals becomes more and more difficult. Whether you’re new to online advertising or a seasoned pro, read our game plan to evaluate and improve your display performance.

Download this guide to:
• Understand the impact of real-time bidding (RTB)-powered display
• Measure your campaigns beyond last click data
• Learn more about what drives your conversions

White paper

Corporate communications go mobile

Corporate communications go mobile

2013-11-14

The digital world isn’t changing. It’s already changed. Google gave the desktop three years to live in 2010, predicting smartphone and tablets would replace it. OPX client director Simon Goodall looks at the issues facing business communicators as the internet leaves the desktop behind.

White paper

Optimise paid media to boost marketing results

Optimise paid media to boost marketing results

2013-10-31

Digital channels keep multiplying, making it more challenging than ever to maintain a balanced media mix. In fact, a recent Econsultancy survey reveals that only one fifth of companies effectively optimise their media and few have a clear view of performance across channels.

Marketers who take a more integrated approach have a real opportunity to decrease media costs, increase revenue and leap ahead of the competition.

Download the latest Econsultancy Quarterly Digital Intelligence Briefing, created in partnership with Adobe, to discover the trends and learn how you can: view complete campaign performance across search, social and display; leverage real-time bidding to maximise paid media ROI; and quantify improvements from media optimisation to refine your ad spend.

The realities of online personalisation

The realities of online personalisation

2013-10-25

Produced in association with Econsultancy, this exclusive research explores what is driving online personalisation, the tactics and types of data being used to tailor the online customer experience and the barriers to success.

How is mobile becoming the first screen in brand engagement

How is mobile becoming the first screen in brand engagement

2013-10-25

With smartphone penetration well over 50 per cent mobile technology has become deeply integrated into the consumer's everyday life. This creates innovative opportunities for advertisers to drive brand engagement through display advertising. Rich media ad formats achieve higher levels of engagement than static banners, increase brand value and seamlessly help brands achieve their marketing objectives. This white paper examines why mobile is essential for your communications planning in 2014 and beyond.

2013 mobile trends for marketers

2013 mobile trends for marketers

2013-10-15

With more than one billion smartphones in consumers’ pockets at the beginning of 2013, mobile is driving a second internet revolution that’s even more profound than the first one. Mobile creates new value for consumers and businesses, alters cost structures, and disrupts ecosystems. That’s why marketers must move away from tactical mobile efforts to more transformative mobile marketing strategies in 2013.

This fourth annual mobile trends report revisits our 2012 mobile trends, elaborates on how they will continue to evolve in 2013, and highlights new mobile trends that we expect to see this year. New to this year’s report is a list of the over-hyped topics that we believe will fail to provide real business value in the short term.

White paper

How many companies truly understand customer mobile behaviour and make the most of the opportunity it represents?

How many companies truly understand customer mobile behaviour and make the most of the opportunity it represents?

2013-09-30

Investment in mobile has intensified in recent years, but how many companies truly understand customer mobile behaviour and make the most of the opportunity it represents?

Excel in online marketing

Excel in online marketing

2013-09-25

Today’s enterprises are expected to have a presence online. But simply deploying a website is not enough. Technology exists to optimise both traffic acquisition and visitor conversion while ensuring advertising spend yields the greatest possible results. Learn how you can optimise both the acquisition of new visitors/prospects and the conversion of those prospects into customers.

White paper

Beyond last touch: understanding campaign effectiveness

Beyond last touch: understanding campaign effectiveness

2013-09-10

Read this Digital Marketing Depot white paper featuring Quantcast and WebMetro explaining the current challenges in understanding the effectiveness of online display advertising and outlining best practices to understand the metrics that matter.

Seven habits of highly effective websites

Seven habits of highly effective websites

2013-09-10

Whether it’s a book or a new car, software or a plumbing service, the majority of purchases start online today. It’s a given fact that both B2B buyers and consumers frequently begin by researching products and services online before they buy. Read on to learn more about proven principles that will help you get the most out of your most strategic marketing asset — your website.

Seven awesome video strategies to skyrocket customer engagement, conversion and acquisition

Seven awesome video strategies to skyrocket customer engagement, conversion and acquisition

2013-08-13

Is your online video marketing doing all that it should? Or are you not even using it? Find out how video can skyrocket your customer engagement.

Display clickers are not your customers

Display clickers are not your customers

2013-07-26

Relying on clicks to drive conversions for display advertising is often a dead end. Read why optimising display campaigns for clicks often means anti-optimising for sales and how to focus on what really matters for ad effectiveness.

Adobe 2013 Digital Marketing Optimisation Survey results

Adobe 2013 Digital Marketing Optimisation Survey results

2013-07-18

More than 1,800 digital marketers worldwide have spoken. And their responses prove that comprehensive optimisation programmes directly drive increased conversion. Read our survey results to see how targeted content makes an impact on customer satisfaction and business performance.

See what your peers are doing to get ahead, from basic optimisation practices to robust strategies designed to maximise conversion.

Design Shift: From Mobile to Multichannel

Design Shift: From Mobile to Multichannel

2013-07-15

‘Mobile first’ is now engrained in marketing terminology, but does being ‘mobile first’ mean neglecting other devices? This whitepaper challenges prioritising mobile, to examine how through using Adaptive Design priniciples, brands can ensure every user regardless of device type, receives an optimal digital experience.

Vision, Skills, Data: How to Make the Most of Marketing Technology and Deliver a More Personal Experience

Vision, Skills, Data: How to Make the Most of Marketing Technology and Deliver a More Personal Experience

2013-07-09

Buyers no longer need to talk to a sales rep or an expert at the retail store to get informed. Social and mobile have changed the way buyers communicate, learn and make purchase decisions. Download our white paper and discover how combining technology with the right vision, skills and data can produce the individualised experiences today’s buyers want.

The Mobile White Book 2013; how to harness the power of mobile

The Mobile White Book 2013; how to harness the power of mobile

2013-06-28

Everything you need to know about mobile marketing. This white book will help beginners and experts to plan, create and launch their mobile strategy to maximise ROI. Discover how Velti helped Vodafone, Samsung and Walkers to mobilise their brands.

Five-Step Guide to Better Social Media Security

Five-Step Guide to Better Social Media Security

2013-05-29

As businesses embrace the power of social media, concerns about security breaches such as corporate Twitter hackings and rogue employees taking over accounts are growing. This guide helps your brand secure its social assets and ensure that your team takes the steps to safely unleash the power of social media.

Understanding the Social Customer

Understanding the Social Customer

2013-05-17

Social commerce is changing the way today's customers shop and share experiences online. LivingSocial's Insight Guide uncovers behaviour trends marketers can expect to see and offers tips to make social commerce work for your brand.

White paper

Social Media Idea Book

Social Media Idea Book

2013-05-02

For first timers and experienced practitioners alike, Coast’s Social Media Idea Book gives clear advice on how you can make the most of social marketing. Containing inspirational and easy-to-follow campaign ideas, this thought-provoking book is bound to get your creative juices flowing.

White paper

Top Testing and Targeting Tips

Top Testing and Targeting Tips

2013-04-29

Think targeting ticks customers off? Actually, it’s quite the opposite. Studies show that 41% of consumers would consider ending a brand relationship because of irrelevant messaging. That’s why targeted and personalised content is more important now than ever before.

While obvious targeting and granular personalisation can annoy customers, well-crafted targeted content has proven time and time again to boost brand loyalty and drive increased conversion. To help you create the kind of sophisticated targeting and personalisation programmes that get results, we’ve asked our industry-leading clients to share their secrets. The result? Thirty-two insightful tips to help you stay ahead of the competition, so you can make 2013 your most successful and profitable year ever.

Forrester Wave 2013 Web Content Management for Digital Experience

Forrester Wave 2013 Web Content Management for Digital Experience

2013-04-16

The web content management (WCM) market is growing based on customer demands, including multichannel delivery, content targeting, analytics and integration with other digital experience (DX) solutions.

In a new report, The Forrester Wave: Web Content Management for Digital Customer Experience, Q2 2013, Forrester Research evaluated 10 WCM vendors based on their current offerings, a clear product strategy, and market presence.

Adobe has been identified as the sole leader in this space. As quoted by Forrester: “Adobe provides a solid set of tools to enable business users to manage experiences. The strength of Adobe's platform and the company's resources make it the vendor to beat in the DX space.”

Download this complimentary report to learn what Forrester says about:

The trends shaping the WCM market
The role of the WCM in defining digital experiences
Adobe's multi-channel capabilities, including mobile

Digital Presence for Dummies

Digital Presence for Dummies

2013-04-12

Take charge of your digital presence!

What's a digital presence? How do I get one? Those are the types of questions that Digital Presence for Dummies can help you answer. Digital Presence for Dummies, brought to you by Limelight Networks, is your one-stop-shop to understanding how important your digital presence is in today's crazy competitive digital economy.

Social Customer Service — A Telligent Guide

Social Customer Service — A Telligent Guide

2013-04-11

Companies are trying to pinpoint effective ways to address the growing demands of customers for better support and engagement. This white paper from Telligent provides best practices for creating a social customer service community, as well as how leading companies are reducing their support costs with online communities.

Marketing Perspectives 2013

Marketing Perspectives 2013

2013-03-21

How can you make sure you are capitalising on the opportunities the next year provides? Get insight and inspiration from our must-read report, ‘Marketing Perspectives 2013: Fully embracing the digital opportunity’.

Relationship-First Marketing for a Mobile World

Relationship-First Marketing for a Mobile World

2013-03-19

The world has gone mobile. Have you?

Last year, consumers worldwide had nearly five billion mobile subscriptions. The world has gone mobile. And it’s not coming back.

Don’t let the mobile opportunity pass you by, download this step-by-step guide to Mobile Success to enable you to thrive in the mobile world. Are you ready?

Include social media in your CRM strategy

Include social media in your CRM strategy

2013-03-15

Social media platforms are now commonly part of the 'marketing mix' for direct marketers and advertisers. As social media use becomes more widespread, it is increasingly viewed today as yet another delivery channel.

There are distinct advantages to this approach. Using social media sites as a delivery platform for your marketing messages can be significantly less expensive than advertising buys, traditional public relations (PR) and trade shows.

A Marketers Guide to ROI — Top 5 Calculations for Marketers

A Marketers Guide to ROI — Top 5 Calculations for Marketers

2013-01-21

In today's challenging economic climate, it's vital that marketing delivers maximum return on investment (ROI). However, in an ever-more complex media landscape, ROI analysis is rarely straightforward. A blueprint for best practice, this white paper provides key calculations for a simple, direct response campaign and for more complex marketing scenarios.

Digital Trends for 2013

Digital Trends for 2013

2013-01-04

2012 was undoubtedly a busy year. For marketers it was one that saw consumer technology evolve at an ever-accelerating pace; mobile, tablet and network launches changing the way consumers connect with brands; and social media cementing itself as a valuable marketing channel.

So what does 2013 hold?

This new report sets out Experian Marketing Services’ predictions for the year ahead across social, search, mobile and email, as well as what’s next for Big Data and an analysis of how the digital revolution has affected consumer behaviour.

White paper

Web Experience Management

Web Experience Management

2012-12-17

In today’s digital economy, marketers are continually campaigning for
customers. Marketers need to easily update content on their websites and expand their branded identity, while promoting their products and services. It is essential for marketers to respond rapidly and cost-effectively to competitive challenges.

With Drupal as a platform for web experience management, it is easy to launch and manage marketing campaigns, target content to produce results, and rise above the din to be recognised as a trusted and engaging source of information.

White paper

Understanding Responsive Design

Understanding Responsive Design

2012-12-10

In the age of the splinternet, eBusiness leaders must now support optimised commerce experiences across an increasingly complex landscape of web-enabled touchpoints. It is no wonder that they are intrigued by responsive design, a new approach to web development intended to support optimised web experiences from a single front-end code base.

The Conversation Index — new research on Twitter

The Conversation Index — new research on Twitter

2012-11-30

Does Twitter reflect the real world or is it just pointless babble? New research on 26 million tweets reveals if social content can be used to track business performance and brand equity. Read the results now.

White paper

How to Trust Your Employees With Your Brand When They are Online And by Doing So Succeed at Social Media Marketing

How to Trust Your Employees With Your Brand When They are Online And by Doing So Succeed at Social Media Marketing

2012-11-08

This White Paper explores how to balance the potential rewards of encouraging your workforce to become your online brand ambassadors against the risks of allowing unfettered online activity. It puts the case forward for professional use of social media and user-generated content, and provides some of the tools of the trade for your workforce to embrace online marketing strategies.

White paper

Forrester survey shows open source WEM solutions have the highest satisfaction rate — find out why!

Forrester survey shows open source WEM solutions have the highest satisfaction rate — find out why!

2012-11-06

New Independent Survey Indicates Open Source Web Content Management Solutions Have The Highest Satisfaction Rate.

In June 2012, Acquia commissioned Forrester to execute a survey out to 160 WCM Enterprise Buyers. This report from Forrester highlights the results of that survey and articulates the on-going challenges with delivering unified digital experiences, why customers are now considering Open Source, and some of the area to investigate to understand if Open Source is a viable option for your business.

The Future of Apps

The Future of Apps

2012-11-05

Apps have become the latest ‘must have’ feature for organisations wanting to catch the attention of their customers and secure valuable revenue streams.

The early industry winners that have successfully integrated apps into their sales strategies have mostly been gaming, music, social media, travel and news. So, what makes an effective app?

White paper

Social and mobile shopping: How to Engage Generation Y

Social and mobile shopping: How to Engage Generation Y

2012-10-12

By 2017, Generation Y (currently aged 17–34) will have more spending power than any other generation. They demand mobile, social and personalised experiences when they shop. Brands and retailers can’t ignore this generation and their unique shopping habits. Read this paper and learn how to engage this new and valuable consumer.

Six Things You Need to Know About Your Users

Six Things You Need to Know About Your Users

2012-10-02

This latest User Experience white paper from Box UK provides valuable insight into the online activities and decision-making of users, revealing how wider behavioural trends affect our online interactions and offering clear and concise recommendations on how to use this information to improve usability and engagement.

25 Top Tips for Social Media Success

25 Top Tips for Social Media Success

2012-09-04

Are your social media followers actually interested? As more brands get online, customers are getting bored. They click the 'like' button but you never hear from them again. Download this first installment and learn how to keep fans engaged. It's a white paper with a difference. No wishy-washy theory; just a goldmine of ideas and tactics from some of social media’s top experts.

Mobilising social commerce – 10 tips for enhancing m-commerce performance with social content

Mobilising social commerce – 10 tips for enhancing m-commerce performance with social content

2012-09-03

Mobile is massive. In almost every consumer market, mobile isn’t just the next big thing, it’s already transforming the market. This ebook is here to help you with the area that many brands understand least, but which has the greatest potential for improving m-commerce performance: building trust in mobile channels.

From landing page to shopping cart: enhancing your website for stellar e-commerce

From landing page to shopping cart: enhancing your website for stellar e-commerce

2012-08-30

In this eBook, you’ll discover how to take a customer’s-eye view of your website. You’ll learn how to enhance the online shopping experience so that visitors get the richly interactive online experience that they crave. And with those enhancements in place, you’ll be in an excellent position to take full advantage of the online retail revolution.

Marketing attribution: Taking the guesswork out of marketing

Marketing attribution: Taking the guesswork out of marketing

2012-08-17

Today, the typical customer journey spans multiple channels, from browsing online and buying in store, engaging on social media networks to more traditional offline media. The customer journey is constantly evolving and consequently gaining true customer-based insight on the impact of your marketing spend has become a complex process. In this white paper, Adobe explains the benefits of attribution modelling in fully optimising both your media mix and spend.

Five Keys to Connecting with IT Pros in Social Communities

Five Keys to Connecting with IT Pros in Social Communities

2012-08-17

Sure, you understand the fundamentals of social media, but truly connecting with tech purchase decision makers requires more than just the basics. Read what we’ve learned at Spiceworks, the social network for IT, where more than two million IT pros spend their days talking tech, sharing insights and helping each other.

Get your emails to the top of the inbox

Get your emails to the top of the inbox

2012-08-06

The Proactive Marketer, a new white paper produced by Experian Marketing Services, shows you how to maximise email deliverability. Three key topics are explored: data integrity, relevance and reputation, to help marketers ensure that their emails hit the top of their customer's inbox – every time.

Download this white paper now at the link below.

Quarter 2 2012 Mobile Review

Quarter 2 2012 Mobile Review

2012-08-06

Q2 saw tablet use skyrocket, with websites seeing an average 26 per cent increase in unique mobile and tablet visitors. In June 2012 almost one in five of all website visits arrived from smartphones and tablets. Latitude Digital Marketing has released its Q2 2012 Mobile Review, analysing the rapid growth of mobile and tablet and providing predictions for the Olympic period and beyond. This quarter's report also looks at click patterns during Euro 2012, changes in online retail, and provides a 'how-to guide' for businesses to get up to speed with the mobile world.

White paper

Powering Transformational Digital Marketing on the Open Web

Powering Transformational Digital Marketing on the Open Web

2012-07-25

To connect with consumers and influence purchasing behaviours, marketers have to deal with dozens of engagement methods. This white paper explores how they are increasingly turning to Web Experience Management solutions to deliver engaging content.

Download this white paper at the link below.

What does the EU Cookie Law mean to marketers?

What does the EU Cookie Law mean to marketers?

2012-07-23

This white paper looks at how the law is changing the way online services are designed and how data is collected and used.

The Direct Marketing Association (DMA) has found that nearly half of marketers were not confident with their understanding of the new Cookie Law. This white paper will help marketers take the necessary steps to ensure they comply with the law, while minimising the impact on a website’s functionality, usability and accessibility.

Customer-centric strategies taken to a new level in financial services industry

Customer-centric strategies taken to a new level in financial services industry

2012-07-10

Financial services brands are racing to become more customer-centric after several years of economic turmoil but face tough challenges, not least from the unique regulatory environment in which they operate. Marketing Week brought together eight marketing experts from across the sector to debate responses to those challenges, and discuss how brands are reacting to new channel opportunities.

Brand Management: What’s the Bottom Line?

Brand Management: What’s the Bottom Line?

2012-07-10

Branding is a unifying concept that provides coherence to strategies and communications and helps customers understand companies better. This paper reveals some of the best practice associated with managing corporate brands:

- A definition of corporate branding
- An explanation of how Brand Asset Management benefits
- The business value of BAM
- Tips on how to get started with implementing a BAM solution
- Diageo PLC - Global BAM Case study, outlining the business drivers

Conversion Attribution - Choosing the Right Model for Your Search Marketing Campaigns

Conversion Attribution - Choosing the Right Model for Your Search Marketing Campaigns

2012-07-09

With the evolution of search marketing, advanced search marketing platforms today give insight into how customers behave when interacting with online advertising. Download Kenshoo’s UK Conversion Attribution Whitepaper to understand the interplay and fluidity between each phase of a buyer’s journey. As seamless as the experience is to the customer, so too must it be for the marketer who tracks activity and uses data to optimise the experience.

What Could Affiliates Do For You? Top Tips To Up Your Traffic And Sales

What Could Affiliates Do For You? Top Tips To Up Your Traffic And Sales

2012-06-21

So, affiliate marketing, it's been around for a while and has driven great returns for marketers for years but are you up to speed on everything that it can offer in today's media landscape? From voucher sites to social networks, this expert report reveals the full potential of this channel to improve brand exposure, web traffic, qualified leads and ultimately sales.

Download this expert report and learn:
- Where affiliate marketing is today and how it can help you
- Hints and tips on how to find a good affiliate partner to suit your brand, marketing plan and audience
- How to establish a relationship of collaboration and transparency to reap maximum benefits for both parties

Ads for Fans are Facebook's Best Kept Secret.

Ads for Fans are Facebook's Best Kept Secret.

2012-06-19

Fan targeted ads on Facebook are one of the most relevant and high performing solutions for generating measurable marketing ROI. In this complimentary whitepaper experts from Webtrends outline best practices for optimising your social ad spend.

White paper

What's the secret of social commerce success?

What's the secret of social commerce success?

2012-05-24

Reviews, recommendations and other social tools should give you higher traffic, more sales and improved long-term loyalty. If yours don't, you need Reevoo's new workbook on making social commerce deliver the results you want.

Quarter 1 2012 Mobile Review

Quarter 1 2012 Mobile Review

2012-05-16

Latitude Digital Marketing, the digital arm of Callcredit Marketing
Solutions, have released their Q1 2012 Mobile Review, focussing on the rapid growth of search through smartphones and tablets. As well as considering different devices, the report analyses the use of
different operating systems, search engines and examines usage on different days of the week and different hours of the day.

This quarter's report provides sector specific insights for Retail, Automotive and Gaming, considering the impacts of television, weather and major events on mobile search patterns.

White paper

The New Social Purchase Journey - Injecting trust to accelerate conversion

The New Social Purchase Journey - Injecting trust to accelerate conversion

2012-03-30

The consumer purchase journey has changed beyond all recognition in the last few years. Businesses need to keep up to maintain sales and market share - and increase them. Reevoo's new ebook explains the key changes and shows you how to use them to drive traffic and revenues. Download now.

A guide to market leadership in 2012 - An online Advertising Study

A guide to market leadership in 2012 - An online Advertising Study

2012-03-16

This case study sets out to identify the trends and truths that will impact digital marketing in 2012, including improving conversion quality, increasing the focus on customer intent, seeking quality in display media campaigns, enhancing visibility and efficiency in downstream channels, and employing customised attribution techniques to drive higher ROI.

Social content and SEO. How online businesses can build traffic and  conversions with user generated content

Social content and SEO. How online businesses can build traffic and conversions with user generated content

2012-02-28

Businesses often struggle to find an SEO solution that scales affordably and effectively across their entire site. Search-optimised social content could be just what they¹ve been waiting for. Done correctly, customer reviews and Q&A can dramatically increase traffic and rankings, as well as on-site conversion rates. Find out more.

The Forrester Wave: Web Content Management for Online Experience

The Forrester Wave: Web Content Management for Online Experience

2012-02-28

The web content management (WCM) market is growing based on customer
experience needs, including multichannel delivery, content targeting,
analytics, and integration with other technologies.

In this must-read report, "The Forrester Wave: Web Content Management for
Online Experience, Q3 2011", Forrester Research Inc. evaluated ten web
content management (WCM) vendors based on overall strength of vendors'
current offerings, a clear product strategy, and vendor market presence.

e-Dialog Global Perspectives 2011

e-Dialog Global Perspectives 2011

2012-02-21

e-Dialog looks at global consumer perspectives on the major issues and themes impacting the on-going growth of the email channel and its cross-channel integration: filtering, opt-in, relevance, mobile and social. Over 9,000 respondents, 3 global regions, 9 countries and 10 business sectors surveyed. Download the e-Dialog Global Perspectives Study now.

White paper

Bad reviews are good for business

Bad reviews are good for business

2012-01-17

The power of bad reviews

Negative reviews can help your business. It runs counter to every marketer¹s instinct: you don¹t want people saying bad things about your brand, your products or services, and you certainly don¹t want to publish that negative feedback on your own site.

White paper

Creating effective video content for brands

Creating effective video content for brands

2011-12-07

We've all heard that online video content is booming. But what does that mean for marketing?

Panellists from Bacardi, Land Rover, ASOS, Facebook, YouTube and Red Bee Media discuss the challenges and opportunities for content creation, and give their tips for an effective video content strategy.

A guide to split testing

A guide to split testing

2011-12-02

Email marketing is championed for its ability to be tested and retested to continually refine and maximise its effectiveness. In this exclusive white paper, you¹ll learn 10 top tips from some of the industry¹s leading practitioners on how to implement a simple, but successful, split testing programme.

White paper

Creating effective video content for brands

Creating effective video content for brands

2011-11-24

We've all heard that online video content is booming. But what does that
mean for marketing?

Panellists from Bacardi, Land Rover, ASOS, Facebook, YouTube and Red Bee
Media discuss the challenges and opportunities for content creation, and
give their tips for an effective video content strategy.

How to Create an Online Content Strategy That Increases Lead Quantity and Quality

How to Create an Online Content Strategy That Increases Lead Quantity and Quality

2011-11-18

A recent study by Focus found that 'Ninety percent of B2B buyers prefer to consume information online'. Problem is, there's a TON of content online. How do you make yours stand out from the rest?
According to Ardath Albee, B2B marketing strategist and CEO of Marketing
Interactions, the answer is relevance.
In this new eBook, Albee explores the critical role of an online content strategy in increasing the demand for your company's products and solutions. Read the eBook to learn:

  • 7 factors that play key roles in increasing the currency value of
    marketing content
  • 8 methods of listening that will help you improve content relevance
  • How to integrate different formats, create an editorial calendar and measure success
  • And more

The Virtual Presenter's Handbook

The Virtual Presenter's Handbook

2011-11-18

Research shows that the top fears for webinar presenters are: "How can I deliver a powerful presentation to an audience I can't see?" and "How do I
compensate for the loss of body language and eye contact?"
The truth is that any medium changes how messages are sent and received. The good news: with The Virtual Presenter's Handbook, you can transform
presenting online from a second-rate alternative to a potent new asset in
your professional toolbag.
In this handbook, webinar veteran Roger Courville will teach you:

  • How to prepare and deliver online presentations that stand out
  • Ways of grabbing and keeping your remote audience's attention
  • How to avoid the 'webinar killers' made by most presenters
  • Powerful new techniques that aren't possible when presenting
    face-to-face

White paper

Beyond Facebook - getting active with social commerce

Beyond Facebook - getting active with social commerce

2011-11-02

Facebook commerce is this year's hottest trend ­ but it's not the whole story. Real success in the social era means looking beyond Facebook to proactively engage consumers with trusted social content across multiple touchpoints. Reevoo's new workbook offers practical advice on using the kind of active social commerce that delivers real results.

Bringing Social Media to Life through Online Video

Bringing Social Media to Life through Online Video

2011-10-21

Did you know UK Internet users spend 240 million hours watching online videos every month? This new white paper from Experian Hitwise explores the growth of online video and social media, highlighting the vast opportunities available to businesses that seek to monetise social media and raise their brand awareness online.

Staff use of social media: A legal dimension

Staff use of social media: A legal dimension

2011-10-06

Is your organisation prepared to handle cases where staff abuse social media? Does it have a policy? What are the legal implications, and how can your organisation avoid having to think reactively about damaging situations? Organisations can no longer avoid the conversation with staff about how their online activity reflects on the brand. This paper outlines the issues that you need to address within your policies.

Social Media Comes of Age

Social Media Comes of Age

2011-09-27

Social media has evolved, challenging businesses who will need to embrace a variety of tactics in order to engage and measure success. Callcredit Information Group's latest white paper explains why certain social media channels could benefit different industries and how the medium should be now be considered a standard tool in direct marketing practice.

White paper

Connected Marketing in the Real World: How Web-Email Integration Catalyzes Conversion

Connected Marketing in the Real World: How Web-Email Integration Catalyzes Conversion

2011-09-19

Who controls online conversations about brands and companies? The prospects and customers do. Digital marketers are now faced with the challenge of participating in online dialogues and continuing digital conversations that keep customers and prospects connected, while avoiding invasive outbound marketing tactics. Successful digital marketers create digital intimacy.

Is it time to rethink your WCM system?

Is it time to rethink your WCM system?

2011-08-18

The game has changed. With the emergence of mainstream digital channels and social media, consumers have altered the way they consume marketing content and expect an individualised experience. Discover how to offer consistent, integrated, cross-channel messaging whilst overcoming the challenges faced by marketers and their content management systems.

The Virtual Presenters Handbook

The Virtual Presenters Handbook

2011-07-25

Research shows that the top fears for webinar presenters are: "How can I deliver a powerful presentation to an audience I can't see?" and "How do I compensate for the loss of body language and eye contact?"
The truth is that any medium changes how messages are sent and received. The good news: with The Virtual Presenter's Handbook, you can transform presenting online from a second-rate alternative to a potent new asset in your professional toolbag. In this handbook, webinar veteran Roger Courville will teach you:


  • How to prepare and deliver online presentations that stand out

  • Ways of grabbing and keeping your remote audience's attention

  • How to avoid the 'webinar killers' made by most presenters

  • Powerful new techniques that aren't possible when presenting face-to-face

How digital and social marketing drive sales and innovation for CPG brands

How digital and social marketing drive sales and innovation for CPG brands

2011-06-23

Download this complimentary paper to learn:


  • How to enhance cross-channel marketing with consumers' words

  • How to build shopper trust in brands and product claims through customer advocacy

  • How to power product innovation and R&D with consumer feedback even negative reviews

  • Real social marketing success stories, metrics, and tips from top CPG brands

Appropriate Attribution

Appropriate Attribution

2011-06-23

One of the best-kept secrets in online marketing is that most campaign attribution data is completely wrong and the models used to evaluate campaign performance are wholly inappropriate. The relative emergence of digital marketing practices, combined with conflicting measurement systems and poorly understood interaction between online marketing channels, likely means that millions of pounds are wasted annually on marketing efforts that do not produce their intended results. Click here to see a new approach to campaign analysis. Dubbed "Appropriate Attribution"

White paper

Search Marketers Guide to Successful Facebook Advertising

Search Marketers Guide to Successful Facebook Advertising

2011-05-09

Facebook advertising is becoming a more important part of many advertisers' online media mix. We have assembled a comprehensive set of best practices for effective Facebook advertising that includes an actionable approach to managing successful ads on Facebook as well as advice for optimising across channels for a more effective online media mix.

Five Tips to Create and Optimise Your Personalisation Programmes

Five Tips to Create and Optimise Your Personalisation Programmes

2011-04-26

Personalisation is a highly effective strategy to engage, acquire and retain site visitors. Marketers leverage website behavioural data to tailor offers and content to visitors relevant to their known interests and browsing history. In this document, we outline five simple tips to create, implement and optimise personalisation programmes for product recommendations and email.

The Essential Guide to Choosing a Web Analytics and Online Marketing Solution

The Essential Guide to Choosing a Web Analytics and Online Marketing Solution

2011-04-26

Web analytics has become the foundation for all successful online marketing efforts. Capturing and understanding the online behaviour of customers, prospects, and browsers through web analytics is essential to acquiring and retaining business through such channels as personalised email, natural and paid search advertising, targeted display ads, social and mobile, onsite product recommendations, and more.

Dashboards Are Not a Strategy

Dashboards Are Not a Strategy

2011-04-05

Many companies still fail to take advantage of the incredible volume of data generated by every single click, view, share, like, tweet, and transaction that happens on the Internet. The few that do ­ the market leaders who understood early on that harnessing this data required more than just big spreadsheets and pretty charts ­ have created a competitive advantage for themselves that allows them to move into new markets, new platforms, and whole new forms of consumer engagement designed to drive sales, profits, and shareholder value. There has been an unfortunate trend towards mediocrity in the use of web analytics technologies. Otherwise brilliant companies have developed an over-reliance on dashboards and reports ­ low value output ­ and that reliance is hampering their ability to leverage digital data to create a strategic competitive advantage. This white paper describes the problem, and more valuably, the solution, based on a combined 30 years of experience with digital measurement, analysis, and optimisation.

White paper

IT vs. Marketing: Whose Site is it Anyway?

IT vs. Marketing: Whose Site is it Anyway?

2011-03-31

The question of website ownership is crucial. The marketer has the vision, but the delivery is in the hands of IT leading to inevitable frustrations. This paper discusses a new approach a solution which enables the marketer to fully participate in the design, creation and management of the website while satisfying IT's requirements.

Build Lift and Loyalty with Personalised Product Recommendations

Build Lift and Loyalty with Personalised Product Recommendations

2011-03-18

This white paper explores how online merchants can put recommendations technology to work to deliver a personalised experience on their web site, and extend it across multiple channels­the web site, marketing emails, call centers and more. It outlines key characteristics that merchants should look for in a recommendations engine, and offers practical tips on key strategies and capabilities needed to realise not just an initial spike in sales, but revenue lift and customer satisfaction that can be sustained over months and years to come.

Automate the Science of Marketing

Automate the Science of Marketing

2011-03-18

Marketers today are fending off challenges from all fronts. This White Paper focuses on how marketers can gain control over today's complex marketing environment with automation technologies that make silos, ad hoc processes, and quick fixes a thing of the past. You’ll also discover how other leading companies use marketing automation solutions to increase sales, productivity and reduce costs.

White paper

A Marketing Imperative: Profile, Personalise, and Profit

A Marketing Imperative: Profile, Personalise, and Profit

2011-03-15

Personalisation works. Your customers like it. You like it. Your competitors are probably doing it. And study after study has shown that personalised content can dramatically boost customer loyalty, online conversions, and revenue in both consumer and business realms. The latest generation of personalisation technology is enabling companies to powerfully and precisely deliver the right offer to the right customer at the right time via the right channel. In this white paper, you will learn about how personalisation is now within reach of virtually every company, from the Fortune 100 to small and medium businesses.

Is your interactive marketing siloed?

Is your interactive marketing siloed?

2011-03-07

98% of marketers use 3+ channels to deliver messages to customers, but
haven't had a way to combine email, mobile and social media - until now.

In Unsiloed: Interactive Marketing, discover 3 tactics top brands rely on to
break channel barriers and boost ROI.

Analytical insight: bringing science to the art of marketing

Analytical insight: bringing science to the art of marketing

2011-03-04

How can you extract greater value from your data? By bringing science to the art of marketing to convert customer information into intelligence. This best practice paper shows how to achieve this by breaking the process down into five manageable stages, and offers some practical guidance on choosing the right tools for the job.

Why the Search Alliance is Paying Off for Paid Search

Why the Search Alliance is Paying Off for Paid Search

2011-02-03

Marin Software and Razorfish recently unveiled the results of an exclusive study conducted to analyse the impact of the Yahoo!-Bing Search Alliance on paid search campaign performance in the US. Our findings will help you understand how the Search Alliance is changing the paid-search landscape.

Campaign: Content, Context, and Conversation - The Three Kings of Customer

Campaign: Content, Context, and Conversation - The Three Kings of Customer

2011-01-21

We live in an era of marketing overload. Brand marketing is ubiquitous and relentless. It is splintered across more mediums and channels then ever before.

Driving Value from Your Multichannel Data

Driving Value from Your Multichannel Data

2011-01-17

Marketers are under pressure to assess the impact of online marketing campaigns on offline sales (and vice versa) and to optimise the many moving parts into a revenue-generating machine. Meanwhile, they need to meet customer expectations for a relevant, seamless experience across all channels. Online marketing has the opportunity to seize an advantage. This white paper outlines practical steps that your organisation can take to import into your online marketing system data generated by customer activity in stores, call centres, and other offline channels.

Marketing With a Digital Heartbeat

Marketing With a Digital Heartbeat

2010-12-20

In 2011 digital needs to be fully embedded into the heart of a brand's business strategy. Campaigns need to be consistent and integrated across all channels, and brands that do this will springboard ahead of the competition, using data and customer insights to better understand customers and create more compelling campaigns. This whitepaper details the key steps for driving the best customer engagement through digital channels.

White paper

Quantifying your returns from online advertising

Quantifying your returns from online advertising

2010-11-08

The marketing shift from traditional offline media to new online channels is gaining momentum. This shift forces CMOs and their organisations to pay close attention to marketing performance data, articulate the return on their marketing investments, and clearly justify continued investment. The key to success, as outlined in this paper, is a new marketing paradigm that puts the business customer at the centre of attention, highlights the performance metrics that matter, and drives consistent messaging and user experience across marketing channels.

10 Commandments for CMS Success

10 Commandments for CMS Success

2010-10-08

Demand for communications to be sharper, more targeted and more relevant than ever before when engaging visitors across multiple channels requires implementing the right Content Management System (CMS). Discover the ten things that significantly contribute to the successful procurement and implementation of a CMS in our free white paper.

White paper

Creating perfect search results pages (PSRP)

Creating perfect search results pages (PSRP)

2010-10-05

Why settle for first place when you can sweep the board? This white paper, by Fortune Cookie’s Head of SEO, describes seven advanced SEO techniques that will help you dominate the search engine results pages (SERP) for your most important keywords.

Maintain a vice-like grip on your digital ROI and never have to redesign your website again

Maintain a vice-like grip on your digital ROI and never have to redesign your website again

2010-09-10

This paper is for you if
- You’ve recently redeveloped your digital channels – or are planning to
- You need a business case for digital investment
- You don’t know what ROI was for your recent digital projects

The Top Ten SEO agency secrets of beating your competitors on Google.

The Top Ten SEO agency secrets of beating your competitors on Google.

2010-09-02

This 8 page report lifts the lid off the secrets and mysteries of SEO and spells out in no-nonsense black and white what you need to be doing to make sure your search marketing puts you at the top of Google.

Mobile marketers stand at the start of a long journey

Mobile marketers stand at the start of a long journey

2010-06-24

Marketing Week’s roundtable in association with 2ergo asks whether brands such as Aviva, Guardian Media, Unilever, Barclaycard and others are ready to take advantage of the many advances in mobile marketing.

Online and Video Marketing

Online and Video Marketing

2010-06-15

Marketing Week’s third roundtable in association with Google and YouTube asks if brands are in a position to take advantage of the far-reaching potential of online video. Watch marketing directors from brands such as Audi, Nokia, 20th Century Fox debate the issues with Chief Executives from agencies such as McCann Erickson, Euro RSCG, OMD and Rainey Kelly.

Optimising the Online Experience for Telecom Customers

Optimising the Online Experience for Telecom Customers

2010-06-01

Telecoms companies have increasingly complex catalogs of products and services to offer customers who are becoming more aware that they can easily switch to other providers. Learn how telecoms companies can efficiently, effectively, and consistently engage with customers to optimise their online experience.

Cross-Channel Commerce: The Consumer View

Cross-Channel Commerce: The Consumer View

2010-06-01

On average, more than three-quarters of consumers are using two or more channels to browse, research, and purchase products. Because consumers are coming to merchants through multiple channels, it’s necessary to link those experiences and create a continuous conversation to avoid gaps where the sale could be lost. Learn how your company can better serve today’s tech-savvy buyers.

Getting the most out of real-time information

Getting the most out of real-time information

2010-05-24

Marketing Week's second roundtable, in association with Google, explores whether the real-time results now available from digital market research will revolutionise brand insights on and offline.

Watch this highlights video to see how the discussions progressed between brands such as Mars, American Express and Aviva and market research agencies including YouGov, Ipsos Mori and comScore.

The Little Book of Web Engagement

The Little Book of Web Engagement

Why read this little book about a BIG subject?
Because a visitor on your website is your opportunity to engage, persuade, influence and educate....but this opportunity is fleeting so you need to make the most of it. Request your FREE copy of The Little Book of Web Engagement in the post and discover how to truly engage visitors on the web.

Interactive business to consumer marketing:  Capturing and engaging today’s educated consumers for measurable results.

Interactive business to consumer marketing: Capturing and engaging today’s educated consumers for measurable results.

2010-02-22

It is becoming ever more challenging to engage the web savvy consumer; this whitepaper discusses how you can adapt your marketing activities to address the challenges of winning customers online.

Download this Aprimo whitepaper and learn how to:

- Engage more deeply with your audience
- Improve your organic search results
- Take calculated steps to increase your marketing ROI

Get Ready to Engage

Get Ready to Engage

Customer Engagement steps beyond traditional direct marketing as it looks to reduce the reliance on any one channel and co-ordinate two-way communication across all channels. Alterian’s vision of engagement will give customers a cost-effective, scalable and easy to use solution and direction to embrace.

White paper

Marketing Week Round Table Article

Marketing Week Round Table Article

2009-12-14

Who is equipped for 21st century marketing well enough to control how their brand is represented online? Marketing Week and Google held a roundtable discussion with leading marketing experts to uncover how ready the industry is for a digital future.

Marketing Week Round Table Video

Marketing Week Round Table Video

2009-12-14

Marketing Week's first roundtable, in association with Google, brought together a dozen of the UK's leading marketers to discuss how the growing number of digital tools can be harnessed to help their brands interact with customers.

Marketing Week On Demand Webinar in association with ATG

Marketing Week On Demand Webinar in association with ATG

2009-10-12

Mobile commerce- don't miss the opportunity.

Mobile is becoming a very popular expression. Customers are involving their mobile phones in any transaction or search before buying a product.

But what makes them buy? What puts them off?

ATG has conducted research in various European countries to find out who shops with their mobile, why and how. Further more, what would encourage them to do so more often?

This event will deliver the results of this survey, as well as some examples of mobile commerce and how it can and should integrate with the rest of your commerce strategy.

Social Media Analytics:  Turning the Buzz into an Impactful Part of Your Marketing Mix

Social Media Analytics: Turning the Buzz into an Impactful Part of Your Marketing Mix

Despite the excitement around social media, marketing executives are struggling to determine its effectiveness and how it stacks up against other channels in their mix. In particular, how do you measure its reach and exposure? Learn how to uncover social media ROI and how much you budget you should invest.

Visit the Coremetrics microsite